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Stakeholder Communication

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We define stakeholders as a group or an organization that can affect or be affected by ASEH. Based on the 5 major principles (dependency, responsibility, influence, diverse perspective, tension) of the AA1000 Stakeholder Engagement Standard (SES), we have identified 7 major categories of stakeholders. They are categorized into two groups based on whether the impact is direct or indirect. Our direct stakeholders include shareholders, employees, customers, and suppliers/contractors; our indirect stakeholders include community residents (NGOs, media), government, industry unions and associations.

We engage with our stakeholders through a variety of means, depending on the nature of the relationship. The methods of engagement will vary depending on the stakeholders, the issues of concern and the purpose of engagement. We regularly report the stakeholder communication status to the board of directors every year.

Communication Mechanisms*
2020 Issues of Concerns*
2020 Communication Key Outcome
Customers
  • Customer quarterly business review meeting
  • Customer audits
  • Customer service platform
  • Technical forums
  • Innovation Management and Sustainable Manufacturing
  • Sustainable Supply Chain
  • Business Ethics
  • Customer Relationship Management
  • Information Security Management
  • Satisfied customer percentage is 94% in 2020, which exceeded our "90% satisfied customer" target.
Employees
  • GM and plant manager’s mailbox
  • Intranet web site, bulletin board and display wall
  • Employee engagement survey
  • Service and complaint hotline
  • Occupational Health and Safety
  • Human Rights
  • Talent Development
  • Talent Attraction and Retention
  • Information Security Management
  • In 2020, more than 490 discussion meetings were held for new employees, 568 workshops for foreign workers, and 614 opinion exchange meetings for regular employees.
  • The number of internal employee complaints and communication cases amounted to 915, all of which have been closed satisfactorily.
Shareholders
  • Annual and quarterly financial reports
  • Quarterly earnings conference
  • Annual shareholders’ meeting
  • Quarterly institutional investors' conference
  • Business Performance
  • Talent Attraction and Retention
  • Energy Management
  • Innovation Management and Sustainable Manufacturing
  • In 2020, we held an annual shareholders meeting, 4 quarterly earnings calls, and attended 11 institutional investor conferences to communicate economic, environmental, and social issues to our shareholders.
  • In 2020, our consolidated operating revenues were NT$ 477.7 billion, representing an increase of approximately NT$ 63.8 billion, or 15.4% as compared with 2019.
Suppliers/ Contractors
  • Supplier questionnaire survey
  • Supplier on-site audits
  • Annual supplier forum and supplier sustainability awards
  • Supplier capacity-building activities
  • Occupational Health and Safety
  • Business Ethics
  • Human Rights
  • Sustainable Supply Chain
  • Information Security Management
  • More than 700 suppliers completed the survey, while 103 suppliers have on-site audits/remote audits or RBA VAP.
  • 181 suppliers participated in sustainability forums and training workshops.
  • We extended invitations to the suppliers of our three key subsidiaries to participate in the ASEH Supplier Sustainability Awards and selected 1 winner for the “Low Carbon” award and 2 winners for the “Circular” award.
Government
  • Communication meetings, conferences, forums or seminars held by government authorities
  • Proactive dialogue with government authorities
  • Reporting through government portal
  • Regulatory Compliance
  • Water Resource Management
  • Climate Change
  • Occupational Health and Safety
  • We co-established the Package Testing Environment, Safety, and Health Committee with other companies in the same industry to find solutions for relevant occupational safety and environmental protection issues in Taiwan and assist the government in making or adjusting policies governing semiconductor package testing while helping competent authorities formulate regulations that keep up with industry and social trends.
Community, NGOs and Media
  • Community perception surveys and needs assessments
  • Communication meetings, forums, seminars or workshops held by NGOs
  • Volunteer activity cooperation with NGOs
  • Press releases
  • Spokesperson interviews
  • Company's website
  • Social Involvement
  • Waste and Circular
  • Regulatory Compliance
  • Water Resource Management
  • We held a press event for media and non-profit foundations, and organized forums and facility visits for concerned professionals to learn about the technologies behind semiconductor manufacturing and ASEH’s achievements in environmental protection.
  • We contributed approximately US$ 1.7 million in support of environmental conservation programs, charitable activities and civic educational programs through collaboration with 50 NGOs.
Industry Unions and Associations
  • Organizational member conference
  • Technology forums held by industry unions/ associations
  • Regulatory Compliance
  • Business Ethics
  • Waste and Circular
  • Energy Management
  • We engaged over 140 external organizations and contributed approximately US$ 0.63 million in public policy and industry development (more details can be found here ).
  • We co-organized the TASS 2020 Asia Sustainable Supply and Circular Economy Conference, which featured 10 professional seminars on environmental technology research, circular economy, and renewable energy; 80 sustainable energy business opportunity matchmaking sessions, and more than 350 exhibits held by businesses. With an attendance of over 10,000 professionals, the conference has become the best platform for exchanging information about circular economy and related industries.

Materiality Assessment

ASEH adopts GRI Standards, AA 1000 Stakeholder Engagement Standard (SES) and AA1000 AccountAbility Principles as the benchmark for developing the materiality analyses framework, and identifies major sustainability issues. In addition to applying these principles to compile non-financial reports, they are also used as a basis for ASEH to formulate long-term sustainability objectives and strategies. For the 2020 Corporate Social Responsibility Report, we collected the feedback of 2,139 stakeholders to gain insight into their level of attention to our efforts in addressing sustainability issues. To measure the effects that sustainability issues have on our company operations, our CEO led our senior executives and CSC members (totaling 81 members) in identifying the importance of each sustainability issue with regard to our company operations. We selected 15 major issues to be prioritized in driving corporate sustainability and setting long-term sustainability targets.

bg-communication-inclusiveness Step 1:
Inclusiveness
bg-communication-materiality Step 2:
Materiality
bg-communication-responsiveness Step 3:
Responsiveness
bg-communication-impact Step 4:
Impact

To identify relevant and important issues, ASEH referenced international standards & regulations, sustainable investment ratings and industry peers as well as stakeholder communications. We collected and organized 17 issues that are related to ASEH’s sustainability issues. Compared with the previous year, we added “Information Security Management ” issue and changed “Innovation and R&D” to “Innovation Management and Sustainable Manufacturing”.

6 Economic Issues, 5 Environmental Issues, 6 Social Issues

International standards and regulations:
GRI Standards, SASB, SDGs, RBA

Sustainability Investment Assessment:
DJSI, CDP, MSCI ESG Index, FTSE4Good Emerging Index

Global semiconductor industry:
Benchmarking sustainability policies and practices from semiconductor companies listed on the DJSI index

Stakeholder Engagement:
Analysis of online media reports and regular/occasional stakeholder communication to evaluate stakeholders' perception on sustainability issues

We follow guidelines from GRI Standards to rate the importance of issues based on the level of stakeholder concern and the effect on the operations of the organization. ASEH collects stakeholder concerns through its routine communication and the use of questionnaires. Senior management are empowered to determine the level of importance and relevance of these findings based on the respective impact to their organizations.

2,139 Stakeholders

The degree of concern from stakeholders is a key factor in determining the significance of a particular issue. ASEH has designed a questionnaire on sustainability that drew a total of 2,139 stakeholders' responses. Respondents include employees (1,257), customers (56), shareholders (18), suppliers/contractors (567), government (69), industry unions/associations (10), and community (162).

81 CSC Members

Integrating ESG (environmental, social and governance) into the company's core operations is a key driver for ASEH's corporate sustainability. A 81-member team of senior management leaders and CSC members participate actively in evaluating the impact of each sustainability topic on the company's revenues, risks and customer satisfaction, and ranking the level of each topic's importance according to the impact.

According to our materiality analysis results, the use of GRI themes and indicators as a basis allowed us to determine our stakeholders’ needs and disclosure preferences in regard to sustainability information. Additionally, we made efforts to enhance the transparency of sustainability issues (in relation to their policies, organization, practice, results and objectives, etc.) on different communication platforms (e.g., non-financial reports, annual reports, and websites).

15 Key Issues

The CSC initially identified 15 material issues that are of importance to stakeholders and of impact to the company’s sustainable development. After further deliberation, the assessment ultimately yielded 15 issues of materiality that form the basis for the disclosures in the 2020 CSR report and formulating internal sustainable management goals.

21 Sub-topics

A further 21 sub-topics (19 GRI-specific and 2 ASEH-specific) for disclosures were derived from the 15 issues. Other topics of lower priority will also be concurrently disclosed in the report.

Commitment is key to demonstrating influence in corporate sustainability. As such, we have set long-term sustainability goals, and are monitoring and measuring the completion rates of such goals at regular intervals.

37 Long-term Goals

To elevate the impact of corporate sustainability, we have made commitments to various major issues and formulated 37 long-term sustainability goals for 2025. In addition, we have promoted and implemented various projects at our factories worldwide year by year.

4 Committees

Every year, the CSC assesses the progress of goal completion via the reports presented by colleagues from relevant business units. On a regular basis, our three major subsidiaries hold internal CSCs to manage and track the progress and sustainability trends.

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