We define stakeholders as a group or an organization that can affect or be affected by ASEH. Based on the 5 major principles (dependency, responsibility, influence, diverse perspective, tension) of the AA1000 Stakeholder Engagement Standard (SES), we have identified 7 major categories of stakeholders. They are categorized into two groups based on whether the impact is direct or indirect. Our direct stakeholders include shareholders, employees, customers, and suppliers/contractors; our indirect stakeholders include community (incl. NGOs, media), government and industry unions/associations.
We engage with our stakeholders through a variety of means, depending on the nature of the relationship. The methods of engagement will vary depending on the stakeholders, the issues of concern and the purpose of engagement. We regularly report the stakeholder communication status to the board of directors every year.
Customer quarterly business review meetings
Customer audits
Customer service platforms
Technical forums
Ad-hoc meeting requests from customers
Communication Frequency: As needed
COO Office
Sales Offices
Customer Relationship Management
Human Rights Management
Information Security Management
Risk and Crisis Management
Sustainable Supply Chain
Data and Privacy
Climate Strategy
We achieved a customer satisfaction rating of 92% in 2024, which met our target of 90%.
We ensure that relevant information on customers’ periodic enquiries into issues such as migrant worker rights, supply chain disruptions, net zero status and renewable energy use, are provided in a timely manner.
GM and plant manager’s mailbox
Intranet websites, bulletin board and display walls
Seminars/employee forums
Employee engagement surveys
Service and complaint hotlines
Communication Frequency: As needed
CAO Office
HR Departments
Occupational Health and Safety
Human Rights Management
Talent Attraction and Retention
Talent Development
Diversity and Inclusion
In 2024, more than 1,800 seminars/employee forums were held, including 184 sessions for new employees, 616 sessions for foreign workers, 115 instances of regular labor-management negotiations and 1,005 sessions for regular employees.
The number of internal employee complaints totaled 803, all of which were closed satisfactorily.
Annual and quarterly financial reports
Quarterly earnings conferences
Annual shareholders’ meetings
Quarterly institutional investors' conferences
Communication Frequency: Annually/quarterly
Company Spokesperson
Investor Relations Department, CFO Office
Risk and Crisis Management
Talent Attraction and Retention
Energy Management
In 2024, we held 1 annual shareholders meeting and 4 quarterly earnings conferences, and attended 13 institutional investor conferences to communicate the company’s economic, environmental, and social performance to our shareholders.
In 2024, our consolidated operating revenue was NT$595.4 billion-an increase of approximately NT$13.5 billion or 2.3% compared with 2023.
Supplier questionnaire surveys
Supplier on-site audits
Annual supplier forums and supplier sustainability awards
Supplier capacity-building activities
Supplier information security evaluation
Communication Frequency: Annually/as needed
Corporate CSR Division, CAO Office
ASE Global Integrated Solutions Co., Ltd.
Procurement Departments
IT Departments
Occupational Health and Safety
Sustainable Supply Chain
Climate Strategy
Human Rights Management
Sustainable Manufacturing
More than 700 suppliers completed the sustainability assessment questionnaire, while 229 suppliers underwent onsite/remote audits or RBA VAP.
More than 13,000 suppliers participated in sustainability forums/training workshops.
For the second year Supplier Sustainability Awards, we selected one supplier for the Low Carbon category and one for the Circular category and completed first year annual on-site audits.
Communication meetings, conferences, forums or seminars held by government authorities
Proactive dialogue with government authorities
Reporting through government portals
Communication Frequency: As needed
Public Affairs Division, CFO Office
CAO Office
Occupational Health and Safety
Regulatory Compliance
Social Involvement
Energy Management
Water Resource Management
Air Pollution Prevention
The Environmental Safety and Health (ESH) Committee - Assembly and Test Working Group is a platform formed by our company together with industry peers to help address industrial safety and environmental issues across Taiwan’s semiconductor industry. The group analyzes trends and developments in international law and provides references for government agencies to formulate policy and regulatory amendments related to the semiconductor assembly and testing industry. It also plays a critical role in supporting the relevant authorities to formulate regulatory proposals that align with current and future industry developments.
Community perception surveys and needs assessments
Communication meetings, forums, seminars or workshops held by NGOs
Volunteer activity cooperation with NGOs
Press releases
Spokesperson interviews
Company's website
Communication Frequency: As needed
Public Affairs Division, CFO Office
CAO Office
HR Departments
Social Involvement
Human Rights Management
Water Resource Management
Climate Strategy
Occupational Health and Safety
Waste and Circular Reuse
Biodiversity
Energy Management
We held press events for the media and non-profit foundations, and organized forums and facility visits for concerned stakeholders to learn about the technologies behind semiconductor manufacturing and our achievements in environmental protection.
We collaborated with over 50 NGOs to support environmental conservation, cultural and educational programs, and organize charitable activities.
Organizational member conference
Technology forums held by industry unions/associations
Communication Frequency: As needed
Corporate CSR Division, CAO Office
Subsidiaries
Climate Strategy
Energy Management
Sustainable Manufacturing
Regulatory Compliance
Occupational Health and Safety
Water Resource Management
Air Pollution Prevention
We engaged over 130 industry unions, associations and organizations, and international industry alliances, and contributed approximately US$0.61 million to public policy and industrial development (more details can be found here).
Our executive serves as the chair of the SEMI Global Board of Directors, and the company is a founding member of SEMI [the Semiconductor Climate Consortium (SCC)].In 2024, the SCC's International Energy Cooperation Program (Energy Collaborative) (SCC-EC) released a white paper entitled "Challenges and Solutions for Taiwan's Low-Carbon Energy Procurement", which explores Taiwan's existing energy policies, deeply analyzes the challenges facing Taiwan's renewable energy development and procurement, and further proposes four major action guidelines.
ASEH conducts its annual materiality assessment in alignment with leading international standards and frameworks. These include the GRI Universal Standards 2021, AA1000 Stakeholder Engagement Standard (SES), Value Balancing Alliance (VBA), Harvard Business School’s Impact-Weighted Accounts Initiative (IWAI), and the London Benchmarking Group (LBG) methodology. The company also integrates human rights due diligence through the Responsible Business Alliance (RBA) audit program and applies the Double Materiality concept, as outlined by the European Financial Reporting Advisory Group (EFRAG), to enhance the depth and relevance of its analyses.
Material topics are identified through a structured, five-step process, which incorporates an Enterprise Risk Management (ERM) perspective to align key risks with strategic priorities and strengthen organizational resilience.
The company regularly identifies and evaluates the impact of sustainability issues on its business operations. Based on last year’s material sustainability issues, and the assessment of internal capabilities, we developed a set of long-term strategic plans and objectives to carry us through 2030. The company’s senior management identified 17 material topics, and the findings and material topics were formally presented to the Board of Directors.
The materiality analysis process is outlined as follows:
In identifying topics relevant and significant to the organization, ASEH referenced international standards and regulations, sustainability investment ratings, global semiconductor industry peers, and stakeholder communications. Through this process, the company consolidated 21 ESG topics relevant to its operations.
Adjustments from the prior year include the following:
“Innovation Management” and “Sustainable Manufacturing” replaces “Innovation Management and Sustainable Manufacturing”
“Human Rights Management” replaces “Human Rights”
International standards and regulations: GRI Standards, Sustainability Accounting Standards Board (SASB), SDGs, RBA, Task Force on Climate-related Financial Disclosures (TCFD), and Task Force on Nature-related Financial Disclosures (TNFD).
Global Recognition: Dow Jones Best-in-Class index (DJBIC Index)/ formerly Dow Jones Sustainability Indices (DJSI), Climate Disclosure Project (CDP), MSCI ESG Index, and FTSE4Good Emerging Index.
Global semiconductor industry: Benchmarking sustainability policies and practices from semiconductor companies listed on the DJSI.
Stakeholder engagement: Analyses of online media reports and regular/occasional stakeholder communication to evaluate stakeholders’ perceptions of sustainability issues.
ASEH has adopted a structured approach to ESG integration in accordance with GRI Standards. The company has identified 21 material ESG topics and systematically embedded them into three key analytical dimensions: stakeholder concern, operational impact, and external sustainability impact. Stakeholder feedback was gathered through a survey platform, ensuring broad and representative input. Concurrently, our management evaluated the operational implications of each ESG topic, while department heads and sustainability team members conducted impact assessments to determine the materiality and relevance of each issue.
The degree of concern from stakeholders is a key factor in the process of determining the significance of our material issues, and the process is an important channel for us to communicate with our external stakeholders. This year, we designed a questionnaire on stakeholders’ degree of concern about sustainability issues that drew a total of 2,721 stakeholder responses. The respondents included employees (1,449), suppliers/contractors (851), communities (139), customers (103), and members of the government (51), media (37), shareholders (32), NGOs (30), and industry unions/ associations (29). To ensure a representative understanding of stakeholder expectations, ASE conducted an online survey engaging a diverse group of stakeholders. The five most critical ESG issues identified were: Occupational Health and Safety, Regulatory Compliance, Sustainable Manufacturing, Risk and Crisis Management, Human Rights Management. These findings reflect stakeholder priorities and serve as a strategic reference for shaping ASE’s sustainability roadmap.
Sustainability is deeply embedded into ASEH’s core operational strategy and serves as a foundational principle of its ESG framework. To evaluate the integration and business relevance of ESG topics, 175 executives and members of the Corporate Sustainability Committee participated in a structured assessment process. The group duly assessed the impact of each ESG topic across four critical operational factors: Revenue Generation, Risk Exposure, Customer Satisfaction, Employee Engagement. This evaluation enabled the organization to prioritize ESG issues based on their direct influence on business performance. The five ESG topics identified as having the most significant operational impact were: Regulatory Compliance, Customer Relationship Management, Risk and Crisis Management, Business Ethics, Data Privacy and Security. The data-driven approach ensures that ASEH’s sustainability initiatives are closely aligned with its strategic business objectives. It also supports better resource allocation and the development of targeted ESG strategies that drive both operational efficiency and long-term value creation.
ASEH applies internationally recognized methodologies to assess external sustainability impacts, drawing from frameworks developed by the Value Balancing Alliance (VBA), Harvard Business School’s Impact-Weighted Accounts Initiative (IWAI), and the London Benchmarking Group (LBG). These methodologies encompass economic, environmental, and social dimensions, identifying a total of 22 relevant sustainability development impacts: 5 economic impacts, 6 environmental impacts, 11 social impacts. We have engaged 40 department heads and core sustainability team members to help identify 9 external impacts relevant to ASEH based on five key criteria: positive vs. negative, actual vs. potential impact, severity (scale), scope of impact, irremediability, and likelihood of future occurrence. In addition, participants were requested to leverage on their experiences to pinpoint which are the company’s sustainability issues that are driving these external impacts. 5 sustainability issues, listed according to the degree of impact, were duly identified. These are Sustainable Manufacturing, Sustainable Supply Chain, Climate Strategy, Energy Management and Risks and Crisis Management.
The company establishes multiple layers of assessment frameworks to ensure the objectivity of the findings from the analysis of material sustainability issues. This approach integrates both quantitative and qualitative assessments, ensuring the alignment of material issues with the company’s long-term strategic direction. The quantitative assessment is based on the outcomes of three targeted surveys, evaluating: Stakeholder concerns, Operational impacts on the business, External sustainability impacts.
The qualitative assessment incorporates internal strategic considerations, including:
Alignment with ASE’s long-term sustainability objectives
Relevance to executive compensation structures
To ensure consistency and objectivity, ASE established three screening criteria for material topic selection:
Criteria 1: Collecting insights from stakeholder, operational, and external impact assessments
Criteria 2: Establishment of long-term corporate goals
Criteria 3: Linking executive performance and compensation metrics
Topics meeting at least two out of the three criteria are prioritized as material issues. The 2024 materiality matrix was finalized after a thorough internal review of the findings by the company’s management and recommendations from expert consultants. The matrix serves as the foundation of ASE’s 2024 Sustainability Report, reflecting both stakeholder expectations and the company’s strategic ESG commitments.
Following a structured evaluation process and defined selection criteria, the company identified and prioritized 17 material sustainability issues in the following sequence:
These issues were formally presented to the Board of Directors and validated based on their relevance and impact across four key stages of the ESG value chain: upstream procurement, manufacturing facilities, downstream impact, and external value chain stages.
Each issue was subsequently mapped across 19 GRI Standards and 4 ASE-specific topics, with disclosures adhering to the principles of double materiality. The report outlines the impact scope, management approach, and associated risks for each material topic. Non-material issues were also disclosed in the sustainability report to ensure transparency in stakeholder communication.
The ASE Holdings Corporate Sustainability and Information Security Committee (CSISC) conducts annual reviews to track milestones and oversee each business units’ progress. In addition, the internal sustainability committees within each of our three major subsidiaries regularly convene to closely monitor the progress of these goals and track emerging sustainability trends.
To enhance the company’s sustainability impact, we have established clear commitments for each material topic and set 42 long-term sustainability goals for 2030. These goals are being progressively implemented through various projects and initiatives across our global sites.
ASE Holdings Corporate Sustainability and Information Security Committee (CSISC)
ASE Corporate Sustainability Committee
SPIL Sustainability Committee
USI Sustainability Committee